Job Description
- Making calls to clients to promote our services and book appointments with clients. 
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Utilizing software, databases, scripts, and tools appropriately.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

Call Center Representative Requirements:
- High School Diploma or equivalent.
- Proficiency in the English language
- At least 6 months of experience as a Call Agent
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Adaptability and accountability.

Please send your CV at [email protected]

P.S We are only hiring full-time agents in our offices in Prishtina, we do not have any remote/part-time vacancies. The working Schedule is Monday-Friday 4PM-12AM.